Privacy Policy – Air Adventure Australia (2026)

1. Introduction

Air Adventure Australia Pty Ltd (“Air Adventure”, “we”, “us”, “our”) is committed to protecting the privacy of our customers, partners, and website users.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).

By engaging with our services or using our website, you agree to this Privacy Policy.

2. What Personal Information We Collect

We collect personal information necessary to provide our travel services, including:

• Full name and contact details (email, phone, address)
• Date of birth and passport details (for travel bookings)
• Emergency contact details
• Travel preferences and special requirements
• Payment and billing information
• Health or dietary information (where relevant to your trip)
• Information you provide through forms, enquiries, or correspondence

We may also collect information about:

• Your interactions with our website
• Marketing preferences
• Feedback and survey responses

3. How We Collect Your Information

We collect personal information in a variety of ways, including:

• Directly from you (bookings, enquiries, forms, phone calls)
• Through our website (including cookies and analytics tools)
• From travel agents or third-party booking partners
• From service providers (e.g., payment processors)

When you visit our website, we may automatically collect:

• IP address and device information
• Pages visited and browsing behaviour
• Referral sources

This information is generally anonymised and used for analytics and service improvement.

4. Why We Collect and Use Your Information

We use your personal information to:

• Provide and manage travel bookings and experiences
• Communicate with you about your trip
• Deliver customer support
• Process payments and transactions
• Comply with legal and regulatory obligations
• Improve our services and customer experience
• Send marketing communications (where permitted or with your consent)

5. Disclosure of Personal Information

We may disclose your personal information to:

• Airlines, hotels, and tour operators
• Ground handlers and logistics providers
• Payment processors and financial institutions
• IT and system service providers
• Marketing and communications partners
• Regulatory authorities where required by law

Some of these parties may be located outside Australia, including in destinations relevant to your travel. We take reasonable steps to ensure they handle your information securely.

6. Overseas Disclosure

Due to the nature of international travel, your personal information may be transferred to overseas recipients. By using our services, you consent to this disclosure where necessary to deliver your travel experience.

7. Cookies and Website Tracking

We use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyse traffic and usage patterns
• Personalise content and communications

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Marketing Communications

We may send you updates, offers, and travel inspiration relevant to Air Adventure.

You can opt out at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

We comply with the Spam Act 2003 and only send electronic communications where permitted.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including:

• Secure IT systems and databases
• Access controls and staff training
• Encryption and secure payment processing

However, no data transmission over the internet is completely secure.

10. Access and Correction

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information

To do so, please contact us using the details below. We will respond within a reasonable timeframe.

11. Retention of Information

We retain personal information only as long as necessary for:

• Providing services
• Legal and regulatory compliance
• Business and operational needs

12. Complaints

If you believe we have breached your privacy rights, you may contact us. We will investigate and respond promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices.

14. Contact Us

Air Adventure Australia Pty Ltd

info@airadventure.com.au